Normally I would be the first person in line, refraining from slinging a slew of curse words, ready to throw words of damnation to anyone associated with offering “help” to a problem on the other end of the phone. Typically I find almost any call made to just about any company one of the most frustrating experiences in my life. It’s not unusual at some point in one of these conversations that I find myself checking my pulse. The level of stress my body begins to physically manifest convinces me, this will be the call that will be the death of me. I avoid these calls like the plague, and when I have to make them, I normally end up screaming at the automated prompter, ” Customer service please, customer service please!” ! over and over again! My family now just giggles from another room in the house instead of coming running to my rescue as they did in days past. Now they know, everything’s okay, mom is just trying to get to a real live person. But today was not one of those days where the windows needed to be shut so the neighbors weren’t privy to my descent into temporary madness.
I recently bought a new PC notebook. Actually, I should rephrase, David bought it for me. I am writing a book. Yes, you heard it here first folks! :-) About a month ago, David came home several days in a row to me typing my novel on an IPAD. After reading several chapters a day, he gave me the biggest vote of confidence, by telling me “to get on my shoes, I needed a laptop of some sort.” Did I mention I love my guy?
To my horror this morning my Microsoft Word would not open. I’m invested in writing this book, after all I’m 27,469 words in to date. Plus anyone who knows me well, knows I’ve wanted to write this book for years. Hours working around being a wife, mother to nine, daughter, sister, homeschool mom and friend have already been spent. A glitch in my computer system is NOT going to stop me.
So here comes the shameless plug, HP rocks! I have had to call them twice since I purchased my computer and they have rescued me with great ease. Sure I spent an hour on the phone this morning with them, but it was painless. I only had two speak to the automated system twice and it actually understood me. I guess a good night’s sleep paid off in helping me enunciate my words instead of sounding like I was in a drunken stupor. Then on the other end of the receiver, a kind, knowledgeable man living in India magically appeared and took control of my notebook. It was amazing, he remotely accessed my computer and fixed it! He actually made it perform even better! I know , two exclamations at the end of those last two sentences, I’m excited! The hour on the phone wasn’t even drudgery. I sipped my tea, ate my peanut butter toast and strawberries, surfed FB on my IPAD and chatting with the parade of my children filtering in and out of my room, all the while snug under my quilt. It’s chilly this morning :-)
So after a lifetime of dreading calls for any type of help from a business at all, my faith has been restored. My hats off to you HP, you gave this girl a smile that will last the day through.
And remember, keep an eye or an ear out, for more news about my book :-)